Frequently Asked Questions

Browsing and searching is completely free. You can explore 3,000+ workspaces, check real-time occupancy, and view WiFi verification data without creating an account.

Some venues require a booking fee, which varies by location and workspace type. You always see the exact price before confirming — no hidden charges, no service fees.

What you see is what you pay.

Booking a workspace is easy:

1. Browse available workspaces:
   • Use the map to find venues near you
   • Filter by amenities (WiFi, parking, etc.)
   • Check ratings and reviews
2. Select your workspace:
   • Click on the workspace card
   • Choose your date and time
   • Select number of hours needed
3. Reserve your spot:
   • Click "Continue to Checkout"
   • Review your booking details
   • Choose your preferred payment method
4. Confirm your booking:
   • You'll receive a confirmation email
   • Your booking appears in "My Bookings"
   • Arrive 5 minutes early and check in via WiFi

Yes! You can manage your booking:

Changes:

• Click "Edit Booking" in "My Bookings"
• Change date/time (if available)
• Save changes

Cancellations:

• Click "Cancel Booking" in "My Bookings"
• You'll see your refund amount
• Refunds are processed within 3-5 business days

Refund Policy:

• More than 24 hours before: 100% refund
• 12-24 hours before: 50% refund
• Less than 12 hours: No refund

Payment method: Refunds go back to your original payment method

If your preferred time slot is full:

1. Try nearby times:
   • Check 1 hour earlier/later
   • You might find availability nearby
2. Try nearby workspaces:
   • Use the map filter to find similar spaces
   • Different venue might have your desired time
3. Join the waitlist:
   • Click "Add to Waitlist" on fully booked slots
   • We'll notify you if someone cancels
   • You get first chance to book that slot
4. Contact support:
   • Email: support@remotica.com
   • We can help find alternatives

No, each booking occupies one workspace for one person. However:

For groups:

• Each person should book individually
• Book the same workspace at the same time
• Sit together in the shared workspace

For team bookings:

• Large groups can contact support@remotica.com
• We can arrange discounted group bookings
• Minimum 5 people for group rates

The hold period is a temporary reservation:

How it works:

1. You select a time slot — Workspace is "held" for 15 minutes
2. You complete payment — Booking is confirmed
3. If payment isn't completed within 15 minutes — Hold expires

Why? This prevents people from blocking slots without booking them.

Your booking won't expire once confirmed — you can cancel with the refund policy above.

After booking, you'll receive a QR code — your digital ticket to access the workspace.

Step-by-step check-in process:

1. After payment:
   • Receive QR code via email
   • View it in "My Bookings" section
   • Note the grace period (15 minutes from start time)
2. Upon arrival:
   • Arrive within 15 minutes of your booking start time
   • Show your QR code to the venue partner (owner/staff)
   • Partner scans or manually verifies the code
3. Automatic validation:
   • System confirms QR code is valid
   • Checks you're within the grace period
   • Verifies booking status is "Awaiting Check-in"
4. Check-in complete:
   • Booking becomes ACTIVE
   • You receive confirmation notification
   • Start using the workspace
   • Payment to partner is confirmed

Who does what:

• You: Arrive and show QR code
• Partner: Scans QR code and confirms check-in
• System: Validates everything automatically

The grace period is a 15-minute window from your booking start time to complete check-in.

Why does it exist?

• Protects partners from unused bookings
• Allows spaces to be released for other customers
• Gives you flexibility (15 minutes leeway)

Important: After the grace period expires, your booking is automatically marked as NO_SHOW and the penalty applies.

If you don't check in within 15 minutes of your booking start:

Automatic process:

1. Booking is marked as NO_SHOW
2. Space is released for other bookings
3. NO_SHOW penalty is applied

Partial refund:

• 80% of payment — Refunded to your wallet
• 20% of payment — Retained as forfeit

How the 20% forfeit works:

The forfeit is split between the partner and Remotica using the standard commission structure:

• Partner receives: 80% of forfeit
• Remotica receives: 20% of forfeit

A completed booking is worth much more to everyone — always better to show up!

Recovering your QR code is easy:

1. Go to "My Bookings" section
2. Select your active booking
3. View or download the QR code again

Alternative check-in methods:

If you can't access the QR code, show the partner:

• Email confirmation
• Your booking ID
• Photo ID for verification

Partner can check you in without the QR code if you can confirm your identity.

We accept all major credit and debit cards:

• Visa
• Mastercard
• American Express

Payment details:

• Payments are processed securely via Stripe
• Your card details are never stored on our servers
• You receive an invoice for every booking

Common reasons your payment might be declined:

1. Insufficient funds — Check your card balance or try a different card
2. Card security settings — Your bank may have blocked the transaction. Call your bank to authorize Remotica payments.
3. Incorrect card details — Double-check card number, expiry date, and CVV
4. 3D Secure verification — Follow the popup instructions and check your phone for the verification code
5. Expired card — Update your card details or use a different card

Still declined? Email support@remotica.com with your booking reference.

Invoices are sent automatically immediately after payment completes. Check your email (including spam folder) or view it in "My Bookings".

Need a copy? Download from your account — click "Download Invoice" next to your booking.

Refunds follow our cancellation policy:

• >24h before: 100% refund
• 12-24h before: 50% refund
• <12h before: No refund (booking kept)

Refunds are initiated immediately and processed to your original payment method. Takes 3-5 business days depending on your bank.

Don't see your refund after 5 days? Contact support@remotica.com.

No hidden charges. The price you see on the workspace listing is exactly what you pay. No booking fees, no service fees, no platform fees.

What you see is what you pay.

Creating an account takes 2 minutes:

1. Click "Sign Up" on homepage
2. Enter your details: Full name, email address, password
3. Verify your email: Check your inbox for the verification link

Already have an account? Click "Login" and enter your email & password.

If you forgot your password:

1. Click "Login" on homepage
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for the reset link
5. Click the link and enter your new password

Still can't reset? Check your spam folder or email support@remotica.com.

Yes. Go to Account Settings and click "Delete Account". Your personal details are deleted immediately. Booking history is kept for legal/tax reasons, and you can request a full data export before deleting.

Go to Account Settings, click "Edit Email", enter your new email, and verify it. Your new email is active immediately.

Try these fixes:

1. Refresh the page (Ctrl+R or Cmd+R)
2. Clear browser cache
3. Try a different browser (Chrome, Firefox, Safari)
4. Check your internet connection
5. Disable VPN if using one
6. Make sure location services are enabled

Still having issues? Email support@remotica.com with your browser type and device.

Check these things first:

1. Check spam/junk folder
2. Whitelist our email: Add notifications@remotica.com to contacts
3. Check email address — possible typo during signup?
4. Wait 5 minutes — email delivery can take time

Still no email? Contact support@remotica.com with your account email.

First check if it's your connection: if other sites load fine, it may be a temporary issue on our end. Try a hard refresh (Ctrl+Shift+R) or a different browser.

If still broken: Email support@remotica.com with your browser type, device, and any error messages. We respond within 1 hour.

WiFi verification uses two methods:

• User-reported speed tests: Real users submit WiFi speed data from their bookings, building a crowd-sourced quality score
• Automated verification: Our system cross-references reported speeds and flags venues that fall below reliability thresholds

Venues with consistently verified WiFi are marked with a verification badge. Venues below threshold are flagged so you know what to expect before you book.

Yes — list for free and earn from remote workers.

Requirements:

• Own or manage a workspace, cafe, hotel, or coworking space
• Have WiFi and power outlets available
• Provide workspace photos

Steps:

1. Go to remotica.work/partner/request
2. Fill in workspace details (location, amenities, photos)
3. Set your pricing and operating hours
4. Submit — our team reviews within 24-48 hours
5. Start accepting bookings!

Zero setup costs. No hardware to install, no monthly fees.

You earn 80% of each booking price. Remotica takes 20% as commission.

Founder partners (first 50): Only 10% commission — you keep 90%.

Payouts: Processed weekly via Stripe Connect. Track everything in your Partner Dashboard.

You have full control. From your Partner Dashboard:

• Change hourly rate anytime (applies to future bookings)
• Set your operating hours
• Block unavailable dates or times
• Set maximum bookings per time slot

Need help? Email partners@remotica.com

100+ cities globally, with the densest coverage in Europe.

Tier 1 (live now): Turin, Milan, Rome

Tier 2 (expanding): Lisbon, Barcelona, Berlin

Tier 3 (coming soon): London, Amsterdam, Bangkok

New cities are added weekly. If your city isn't listed yet, list your venue to help us grow there.